Shipping Policy

We offer pickups at our Huntington Beach Location for those living in the area.

Our current processing time is 1-2 days and up to 5-7 business days for shipping. Orders to Hawaii/Alaska can take up to 3 weeks for both processing and shipping.

We do everything in our power to ensure the safe and prompt delivery of your boards. In order to receive credit for shipping damage, please follow the instructions below. For questions regarding damaged shipments, please contact Surftech Customer Service at 855-676-4760.

Canceling an order that has already shipped will result in a full refund minus the shipping costs. Customers are subject to extra shipping charges if an item is redirected to an address not listed on their original order.

• Check and inspect all boards upon delivery for damages to the outer/inner packaging and the board prior to signing the Freight Bill of Lading. Failure to do this will result in denial of any claim without compensation for shipping damages.
• If damage to the shipment is found, please document it by writing on the Bill of Lading provided by the shipping company at the time of receipt, or instruct the delivery driver to report it as damaged. Document any damages in detail. Damages must be reported within 2 days of delivery, or claims may be denied.
• Note any crease, bend, or tear visible on the packaging (e.g., “All boxes have visible damage” should be written on the Bill of Lading). Even noting the crease from the rocker is acceptable.
• Do not refuse any portion of the shipment at any time. If a board has any damage, please accept the shipment after noting the damages and contact our WindsurferBrand Shipping Department at 855-676-4760. If the driver refuses to wait while you inspect the shipment, mark “damaged driver would not wait to inspect.”
• Repairable damage (e.g., pressure dings, scratches, scuffs, or other minor damage) will be assessed for local repair, and appropriate compensation will be provided. Contact Customer Service for case-by-case evaluation. Our team will coordinate with your regional repair shop and issue an invoice credit.
• If the damage is severe or irreparable, WindsurferBrand will issue you a Return Authorization Number (RA#) and coordinate the pickup of the damaged item.
• Returns are not allowed without an issued Return Authorization Number from WindsurferBrand.
• All damages must include a photo of the damage and the serial number from the bottom of the board. Please have this information ready before contacting Customer Service.

WindsurferBrand provides the highest level of shipping and claims service in the industry. We do everything in our power to ensure the safe and prompt delivery of your boards. In the instance of shipping damage, the above requirements must be met to qualify for claim reimbursement.